Wholesale Support Coordinator

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work.  The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday.  However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. 

Role:

Honda Finance Europe provides wholesale stocking finance to the Honda car, motorcycle and ATV dealer networks across the UK. The Wholesale Department is structured across Administration and Risk functions and is responsible for dealer support, financial analysis, risk assessment, and the ongoing management of wholesale lending facilities.

Supporting a network of dealer locations across the UK, the department manages wholesale funding exposure in excess of £100 million. Funding solutions include new, used and demonstrator vehicle stocking facilities, providing flexible financing arrangements through a controlled wholesale stocking platform.

Working within a small, specialist team, the Wholesale Support Coordinator serves as the primary point of contact for the Honda dealer network, supporting car, motorcycle and ATV dealers with all asset-related enquiries and issues.

The primary focus of the role is the administration and ongoing management of the wholesale stocking system, alongside providing operational support to the Credit Team. The role requires strict adherence to company controls and procedures, while maintaining strong relationships and delivering excellent service to internal and external stakeholders.

Main Responsibilities:

• Act as the primary contact for the Honda dealer network in relation to wholesale funding and stocking system enquiries, ensuring issues are resolved efficiently or escalated where appropriate.
• Administer the wholesale funding portfolio in accordance with company policies, procedures, and internal controls, ensuring all activities are completed accurately and within required service standards.
• Perform monthly reconciliations of wholesale stock funding balances and invoices, investigating and resolving any discrepancies in a timely manner.
• Deliver training and support to internal and external users of the wholesale stocking system, including conducting online training where required.
• Liaise with IT and system providers to report, monitor, and resolve system issues, while supporting the implementation of enhancements and process improvements.
• Produce management information and operational reports, and undertake daily wholesale administration activities, including recycling processes, Experian submissions, stock audit administration, dealer correspondence, and related support functions.
• Maintain, review, and update dealer user guides, procedural documentation, and system training materials to ensure they remain accurate, relevant, and aligned with current business requirements.
• Support the Credit Team with the administration and monitoring of wholesale facilities, contributing to the effective management of wholesale risk and dealer funding operations.
• Support the review of dealer financial accounts using internal systems, contributing to dealer grading assessments and recommending appropriate follow-up actions in line with established credit policies and delegated authority.
• Protect the interests of the business by supporting the effective management of wholesale risk, ensuring compliance with established controls, policies, and procedures.
• Respond promptly and appropriately to identified risks and operational issues, including unpaid direct debits, adverse stock audit findings, and other indicators of dealer concern, taking corrective action in line with company policies and procedures. 

Qualifications, skills and experience:
Required

• Proficient in Microsoft Office applications, including Excel. 
• Able to complete detailed administrative and numerical work accurately and within required timescales. 
• Able to analyse and reconcile financial or operational information, identifying and investigating discrepancies. 
• Strong written and verbal communication skills, with the ability to support internal and external stakeholders. 
• Able to follow established controls and procedures and escalate issues appropriately. 

Desirable

• Experience gained within wholesale finance, credit, financial services or a comparable regulated environment.
• Experience of reviewing or interpreting financial accounts.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.