Contract - Quality Assurance Co-ordinator

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work.  The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday.  However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role: 
As a Quality Assurance (QA) Co-ordinator, you’ll work in a small, driven team to ensure departments meet quality standards and customer service goals. The role involves monitoring processes, performing monthly audits, updating reports, and collaborating to drive improvements and efficiency.

Accuracy, expertise, and adherence to quality are essential, along with strong analytical skills and data proficiency.

Main Responsibilities:

• Conduct regular audits with a scorecard system to ensure compliance with company and industry standards.
• Apply attention to detail to meet Quality Assurance criteria.
• Work with teams to implement quality improvements and best practices.
• Provide clear, constructive feedback on scorecard results.
• Collect feedback and data to help the company meet policy and regulatory requirements.
• Keep accurate records and reports of quality analysis.

Qualifications, skills and experience: 
Required

• Background in Quality Assurance positions.
• Proven track record of meeting targets on a daily, weekly, and monthly basis.
• Excellent written and spoken communication skills, with a talent for accurately and efficiently analysing data.
• Comprehensive understanding of quality assurance practices, retail operations, and standards for customer service.
• Exceptional attention to detail.
• Demonstrates confidence in decision-making, always backed by supporting evidence.
• Capable of juggling multiple tasks and consistently meeting deadlines in a dynamic environment.
• Proficient in a variety of IT systems, especially Microsoft Excel.
• Works collaboratively and effectively within a team setting.

Desirable

• Familiar with FCA regulations, in particular motor finance.
• Experience providing feedback relating to outcome results in a constructive manner to various stakeholders. 
• Experience using a Quality Management System.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.