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Contract - New Business & Customer Services Coordinator

Date: 26-Apr-2021

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

This is a contract position managed through a recruitment agency

Contract length: 8 Months

Job Location: Bracknell

 

Role:

As the New Business & Customer Service Coordinator, you will be responsible for delivering a top-quality service to our car and bike dealers, as well as to our customers.

 

We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to high standards.   

 

Main Responsibilities:

  • An integral member of the team ensuring the department meets its service levels on phone calls, banking of manual payments, checking of finance documentation and response times on e-mails and letters.
  • Build strong relationships with our dealers through clear communication making each contact with the team an enjoyable experience.
  • Providing an excellent level of service to our customers.
  • Making changes to customers’ finance agreements.
  • Allocating manual payments to customers’ agreements accurately.
  • Checking finance documentation efficiently.
  • Responding to correspondence from customers.

 

This role requires the flexibility to work a shift pattern of 8:00-16:00, 9:00-17:00, and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.

 

Qualifications, skills and experience required/desirable:

  • Previous experience working in a customer service environment.
  • Great communicator with the ability to build relationships with customers and colleagues.
  • Organisational skills, with the ability to prioritise and meet deadlines
  • Able to multi-task and work with speed and efficiency.
  • Capable of working under pressure.

 

  Behaviour

  • Self-motivated and proactive in approach.
  • Compassionate and thoughtful.
  • Quality conscious with an eye for detail.
  • Strong team player

Honda is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors. Central to this is Honda's commitment to being a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal. This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose. Honda recruits, hires, trains and promotes into all levels the most qualified individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.