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Contract - New Business & Customer Services Coordinator

Date: 09-Apr-2019

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

Job Title:Contract - New Business & Customer Services Coordinator 
Department:UK - New Business & Customer Service (30000022) 
Job Location: Bracknell (UK-BRCK) 

Role: 

As an advisor working in a small but capable team, you will provide a top quality service to our car and bike dealers, as well as to our customers.

 

We are looking for a strong team player who thrives on providing exceptional customer service.  You will be able to multitask and be adept at working in a busy environment.  A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

 

Main Responsibilities: 

  • Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
  • Building and maintaining strong Dealer relationships through clear communication making each contact with the team an enjoyable experience.
  • Providing an excellent level of service to our customers.
  • Making changes to customers’ finance agreements.
  • Allocating manual payments to customers’ agreements accurately.
  • Checking finance documentation efficiently.
  • Responding to correspondence from customers.

 

This is a part time role and the requirement is to work each Saturday 09:00-17:00.

 

Qualifications, Skills and Experience:  

  • Previous experience working in a customer service environment.
  • Great communicator with the ability to build relationships with customers and colleagues.
  • Organisational skills, with the ability to prioritise and meet deadlines.
  • Able to multitask and work with speed and efficiency.
  • Capable of working under pressure.

 

Behaviour 

  • Self motivated and proactive in approach.
  • Compassionate and thoughtful.
  • Quality conscious with an eye for detail.
  • Strong team player.

 

Honda Motor Europe is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors. Central to this is Honda's commitment to being a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal. This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose. Honda recruits, hires, trains and promotes into all levels the most qualified individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.


Job Segment: Part Time

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