Contract - New Business & Customer Services Coordinator

Date: 18 May 2024

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

Role: 

As a Coordinator, working in a small but efficient team, you will provide the finest service to our car and bike dealers, as well as to our customers.

 

We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.  A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

 

This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.


Main Responsibilities: 

  • Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
  • Building and maintaining strong Dealer relationships through clear communication making each contact with the team an enjoyable experience.
  • Providing an excellent level of service to our customers.
  • Making changes to customers’ finance agreements. 
  • Allocating manual payments to customers’ agreements accurately.
  • Checking finance documentation efficiently.
  • Responding to correspondence from customers. 

 

Qualifications, skills and experience:
Required

  • Previous experience working in a customer service environment.
  • Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate. 
  • Organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure. 
  • Quality conscious with an eye for detail.
  • This role is subject to satisfactory references to include a DBS Check and Financial Check. 


Desirable

  • Previous experience working in a customer environment within the motor finance industry is preferable.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.


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