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Contract - Collection and Recoveries Support Administrator

Date: 22-Jun-2022

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work.  The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday.  However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.



This is a Contract position for a period of 6 months. 


The Collections & Recoveries Support Administrator reports to the External Partner Section Manager and will be the day-to-day administrator supporting Honda Finance Europe’s Collections and Recoveries Department.

Main Responsibilities:

1. General Administration
• Managing internal post process
• Action daily letter requests from the department
• Banking and invoice management
• Manage department inboxes through Outlook
• Take action on queries relating to outsourced accounts both internally and externally
• Ensuring that office supplies are available and that mail, emails and other documents are distributed
• Allocation of proceeds following vehicle sale
• Overflow for calls with limited dialogue with customer


2. Reporting
• Production of management information (MI)
       i. Weekly Report for Management Meeting
       ii. Internal Management Report
       iii. Monthly C&R Report
       iv. FLA Quarterly Reporting
v. W/O Report + Reconciliation
      vi. Annual Vehicle Disposal Ki Report
      vii. Update Arrears Summary by Ki each month
      viii. Weekly Phone Statistics


3. External Agency Management
• Manage accounts for external collection (send new instructions, update system and create reports)


4. Legal Account Management
• Creation of legal packs and statement of accounts
• Liaise with solicitors to ensure legal instructions are sent/received within agreed Service Levels
• Update accounts with solicitor information


5. Regulatory Administration
• Action Consumer Credit Act (CCA 1974) correspondence in line with processes and company requirements

• Assist Management in the production and maintenance of FCA complaint and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.
• Understand and apply FCA CONC rules with dealing with each customer agreement


6. Other Duties
• Assist in any projects, system upgrades, etc. when required
• Proactively seek to improve processes and procedures within department
• Continuing to enhance one’s own learning’s and education
• Recognise and refer any Vulnerable Customer
• NAVCIS and CIFAS referrals
• Assisting with credit amendments to customer accounts

Qualifications, skills and experience required:
• Knowledge of using a range of office software, including email, spreadsheets and databases
• Experience in preparing and analysing reporting data for management accurately and to timescales
• Able to demonstrate good organisation, prioritisation, and time management skills
• Demonstrate successful communication with internal and external customers at all levels via telephone and email
• Be a positive example and brand ambassador for Honda Finance Europe
• Ability to interact with senior management
• Motor Finance experience would be an advantage


Honda is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors.

Central to this is Honda's commitment to be a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal and we embrace inclusion with our various policies.  


This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose. Honda recruits, hires, trains and promotes into all levels the most qualified/experienced individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.

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