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Contract - Business Coordinator

Date: 06-Jan-2021

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

Job Title:Contract - Business Coordinator 
Department:IT 
Job Location: Bracknell 

Reporting to the Application Support Manager, this role is to assist the Honda Finance IT Team in the ongoing support and development of key operational applications used by the business departments of Honda Finance Europe (HFE). The stability of the core banking system, associated sub systems and document management system are a key objective of the IT Team to ensure the efficiency and effectiveness of the business and usability of the system.

 

You will be the 1st line of support for the HFE Business Users to assist with any Production questions or issues, liaising with the IT Team to bring these to a satisfactory resolution.

 

Accountabilities/Responsibilities

The responsibilities will be carried out in close co-operation with HFE business users of HFE systems

 

  • Manage Production Support incidents raised by the business through to resolution/closure. Record, track, and document all actions taken through ticketing systems, JIRA, LotusNotes, & Service Now
  • Logging the queries from employees for incidents or ad-hoc data request.
  • Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Set up new users/dealer accounts and profiles and deal with password issues.
  • Prioritise and manage many open incidents and BAU Tasks
  • Provide support, including procedural documentation and relevant reports
  • Complete regular BAU Tasks and ensure all ad hoc Tasks raised by the business are dealt with effectively
  • Field incoming incidents or Tasks for assistance in a courteous manner and perform initial analysis and support
  • Development and documenting of process flows within the business in order to identify efficiencies and suggest improvements
  • Stay up to date with company policies and procedures

 

Skills and Experience

  • Experience of Microsoft Office Applications mainly Excel and Access
  • Experience within the financial services or automotive sectors is desirable
  • Exposure to a Banking system is highly desirable
  • Exposure to Document Management systems and workflow is highly desirable although not essential
  • Exposure running SQL queries although not essential
  • Self-motivated, effective interpersonal skills, good organisational and planning skills, detail oriented.
  • Methodical in approach and good communication and documentation skills
  • Proactive, ready to learn and inquisitive

Honda is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors. Central to this is Honda's commitment to being a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal. This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose. Honda recruits, hires, trains and promotes into all levels the most qualified individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.


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