Contract - Business Analyst

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work.  The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday.  However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

Key responsibilities and tasks:
Responsible for ensuring business requirements for Digital solutions are clearly defined and validated. This involves working in an agile approach with business users, design agencies, development partners and other stakeholders to ensure processes & functionality for digital solutions including mobile apps are clearly defined and agreed.  You will also be responsible for supporting the business in defining and implementing change management strategies (e.g. engagement plans, etc) by working with key European stakeholders. 

Main Responsibilities:

• This role deals with the more detailed aspects of discovering, validating, documenting and communicating business-process-related knowledge through modelling, simulating and analysing current and future states. 
• Engage business users and stakeholders in understanding business issues and priorities.
• Define & document business process flows in a format that can be easily communicated (e.g. ppt) and validated by key stakeholders
• Gather & document business requirements or functional specifications using user stories (user journeys) and other analysis & documentation techniques (UX).
• Work together with a project manager and/or solution architect to review and validate analysis documentation & technical solution approach in line with business requirements
• Work together with design agencies & development teams to ensure creative & technical designs (UX / wireframes) support business requirements.
• Develop and organise User Acceptance Tests (UAT) with business users.
• Support business change by defining procedures and implementing change management strategies including engagement plans, organising/delivering user training, etc.
• Coordinate change management activities and communicate/report progress to key stakeholders.
• Monitor & report project issues and risks where necessary to ensure effective countermeasures are implemented.
• Other related tasks as may be assigned from time to time.

 
Qualifications, knowledge, skills and experiences:

This is a key role in Honda’s transition so demonstrated success in a similar role is essential. That will include:

• Very good experience of implementing digital mobile & web solutions based on cloud based solutions, e.g. digital marketing (content management), CRM or mobile platforms.
• Strong experience of delivering digital projects based on innovative and creative multi-channel user experience (UX) – mobile app & online portals.
• Very good experience of change management & stakeholder engagement while implementing European or Global projects - understanding cultural differences & business priorities.
• Strong experience in business analysis & process change, ideally within a sales and marketing environment for Automotive or Retail Sectors or with a Consultancy practice.
• Demonstrable knowledge and experience in analysing and documenting business processes and data flows together with capturing user requirements as user stories or use journeys.
• Excellent interpersonal, negotiation and communication skills with the ability to explain technical issues in a concise and non-technical manner to business users.
• Must be able to communicate effectively with both IT and business helping establish mutual understanding.
• Excellent organisation and planning skills with ability to work effectively with multiple stakeholders including 3rd party agencies.
• Good understanding of analysis & project management methodologies preferably with practical experience of structured and/or agile methods.
• Ability to solve complex problems in a timely manner (with attention to detail and sound judgement).

Personal qualities:

• Demonstrated ability to understand business drivers and to work closely with the business to understand their strategy and translate that into an IT environment.
• Ability to communicate at all levels of the organisation, to present a coherent proposition and to listen and understand the needs of others.
• Excellent interpersonal and communications skills at all levels of the organisation demonstrating confidence.
• Clarity of thinking, clarity in communication – ability to present technical concepts to non-technical audience for understanding and decision making.
• Demonstrated ability to work well with IS colleagues at all levels (flexible approach & collaborative).
• An excitement about technology opportunities and an understanding on how the business may utilise them best.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.