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Business Coordinator

Date: 21-Jun-2019

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

Job Title:Business Coordinator 
Grade:E2 
Department:UK - IT 
Job Location: Bracknell 

Reporting to the Application Support Manager, this role is to assist the HFE IT Team in the ongoing support and development of key operational applications used by the business departments of Honda Finance Europe. The stability of the core banking system, associated sub systems and document management system are a key objective of the IT Team to ensure the efficiency and effectiveness of the business and usability of the system.

 

You will be the 1st line of support for the HFE Business Users to assist with any Production questions or issues, liaising with the IT Team and HFE Applications Support Team to bring these to a satisfactory resolution.

 

You may also be requested to provide BA support including eliciting and documenting requirements, analysis and definition. You may also assist with project administration. This involves assisting in activities through the full project life cycle to continually improve the effectiveness of systems, associated processes and procedures.

 

Accountabilities/Responsibilities

The responsibilities will be carried out in close co-operation with HFE business users of HFE systems

 

  • Manage Production Support incidents raised by the business through to resolution/closure. Record, track, and document all actions taken through ticketing systems (internally – Jira)
  • Complete regular BAU Tasks and ensure all ad hoc BAU Tasks raised by the business are dealt with effectively
  • Field incoming incidents or BAU Tasks for assistance in a courteous manner and perform initial analysis and support
  • Development and documenting of process flows within the business in order to identify efficiencies and suggest improvements
  • Follow the Change Management process and assist in information gathering, system analysis and business requirements definition for any approved changes
  • Assist in organising internal requirement gathering workshops and others means to assist the Business Analysts in gathering requirements
  • Carry out regression testing and UAT in conjunction with the business.  Raise defects to the IT Team
  • Assist the Business with updating processes and procedures as part of system upgrades
  • Stay up to date with company policies and procedures

Skills and Experience

  • Experience of Microsoft Office Applications mainly Excel and Access
  • Experience within the financial services or automotive sectors is desirable
  • Exposure to a Banking system is highly desirable
  • Exposure to Document Management systems and workflow is highly desirable although not essential
  • Self-motivated, effective interpersonal skills, good organisational and planning skills, detail oriented.
  • Methodical in approach and good communication and documentation skills
  • Proactive, ready to learn and inquisitive

Honda Motor Europe is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors. Central to this is Honda's commitment to being a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal. This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose. Honda recruits, hires, trains and promotes into all levels the most qualified individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.


Job Segment: Document Management, Technical Support, Change Management, Systems Analyst, Automotive, Technology, Management

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